Sometimes business cashflow problems can be solved just by reminding customers to pay. An SMS reminder is a discreet and resepected communication method and is generally responded to by the recipient. You can also get delivery reports to check disconnected numbers so you can follow up as required. Future schedule billing reminder notices for efficiency.
The Penrith City Council were sending their collection notices through email, but they were not getting the results they wanted. Often, the email recipients would claim that they did not receive a bill. As you could imagine, this created conflict on both sides. Once Penrith City Council switched their notices from email to SMS, all messages were now tracked. They could clearly see exactly when a message was delivered in their delivery reports. Failed deliveries would also be tracked, so they knew when to take alternative measures. Through the use of SMS reminders, recipients were no longer able to make an excuse. Notice payments have now increased significantly since making to switch to SMS.
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